These Terms and Conditions (the “Terms”) govern your access to and use of the review management and negative review mitigation services provided by ReputationShield (the “Service,” “we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.
You should read these Terms carefully together with our Privacy Policy and any applicable Service Order or proposal that references these Terms (collectively, the “Agreement”).
For the purposes of these Terms:
ReputationShield provides professional services focused on managing, disputing, and mitigating the impact of negative or harmful Review Content concerning your business. Our work may include, without limitation:
We do not own or control any Review Platform and cannot guarantee that any particular Review Content will be removed, edited, or down-ranked. All final decisions regarding Review Content rest with the applicable Review Platform and are subject to its independent policies and discretion.
You represent and warrant that: (a) you are at least 18 years old and have the legal capacity to enter into binding contracts; (b) if you are entering into the Agreement on behalf of a business, you have full authority to bind that business; and (c) all information you provide to us is accurate, complete, and current at all times.
You are responsible for maintaining the confidentiality of any login credentials or account access details we provide and for all activities that occur under your account. You must notify us immediately of any unauthorized use or security breach.
To enable us to perform the Service effectively, you agree to:
You must not use the Service, or request that we use the Service, in any manner that is fraudulent, misleading, unlawful, or that violates the terms of any Review Platform. Without limitation, you agree that you will not request or direct us to:
We reserve the right, in our sole discretion, to refuse or suspend the Service where we believe your requests may be unlawful, unethical, or in violation of these Terms or of Review Platform policies.
You acknowledge and agree that the Service is inherently subject to the independent policies and decisions of third-party Review Platforms. Accordingly:
Any success metrics, case studies, or examples we provide are illustrative only and do not constitute a promise or guarantee of similar results for your business.
Fees for the Service, billing frequency, and payment terms are specified in the applicable Service Order or on the pricing page referenced at the time of purchase. Unless otherwise stated in the Service Order:
Except where expressly provided in a Service Order or required by applicable law, all fees are non-refundable, including in circumstances where Review Platforms decline to remove or modify Review Content, or where you choose to discontinue use of the Service before the end of a billing period.
The initial term of the Agreement will be as specified in the applicable Service Order or, if no term is specified, will be month-to-month starting on the date you first access or pay for the Service. Unless otherwise stated, the Agreement will automatically renew for successive periods equal to the initial term, unless either party provides written notice of non-renewal at least thirty (30) days before the end of the then-current term.
Either party may terminate the Agreement with immediate effect upon written notice if the other party materially breaches these Terms and fails to cure such breach within ten (10) days of receiving written notice of the breach, or if the other party becomes the subject of bankruptcy, insolvency, or similar proceedings.
Upon termination or expiration of the Agreement: (a) your right to access and use the Service will immediately cease; (b) you remain responsible for all fees due up to the effective date of termination; and (c) any provisions of these Terms which by their nature should survive termination shall so survive, including without limitation provisions on payment, intellectual property, disclaimers, limitation of liability, and indemnification.
We retain all right, title, and interest in and to the Service, including all software, tools, processes, methodologies, templates, and documentation used or developed by us in providing the Service, together with all associated intellectual property rights. No rights are granted to you other than as expressly set forth in these Terms or in a Service Order.
Each party agrees to keep confidential and not disclose to any third party any non-public information received from the other party in connection with the Service that is designated as confidential or that should reasonably be understood to be confidential (“Confidential Information”). Each party will use the other party’s Confidential Information solely for purposes of performing or receiving the Service and will protect such information with at least the same degree of care it uses to protect its own confidential information (and in no event less than reasonable care).
Our collection, use, and processing of personal data in connection with the Service are described in our Privacy Policy, which is incorporated into these Terms by reference. You are responsible for ensuring that you have all necessary rights, consents, and legal bases to share personal data with us for the purposes of providing the Service, and for complying with all applicable data protection and privacy laws in relation to your own customers and reviewers.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY PARTICULAR REVIEW CONTENT WILL BE REMOVED, MODIFIED, OR OTHERWISE CHANGED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL REPUTATIONSHIELD OR ITS OFFICERS, EMPLOYEES, CONTRACTORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY YOU TO US FOR THE SERVICE DURING THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
You agree to indemnify, defend, and hold harmless ReputationShield and its officers, employees, contractors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with: (a) your use of the Service; (b) your breach of these Terms or any applicable law; (c) your violation of any third-party right, including any intellectual property, privacy, or publicity right; or (d) any information, instructions, or materials you provide to us in connection with the Service.
Each party will comply with all applicable laws and regulations in connection with the performance or use of the Service. You are solely responsible for ensuring that your use of the Service, and any instructions or materials you provide to us, comply with the terms and policies of each relevant Review Platform. We are not responsible for any enforcement actions taken by Review Platforms against your accounts or listings, including suspensions or removals, arising from your conduct or from Review Platform policy changes.
We may modify, suspend, or discontinue any part of the Service at any time, provided that we will not materially reduce the core features of the Service you have already paid for during a then-current term without providing you with reasonable notice. We may update these Terms from time to time by posting the updated version on our website and updating the “Last Updated” date. Changes will apply prospectively and, where required by law, we will provide you with advance notice. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.
These Terms and any dispute or claim arising out of or in connection with them or the Service will be governed by and construed in accordance with the laws of the jurisdiction specified in your Service Order, without regard to its conflict of laws principles. If no jurisdiction is specified, the laws of the State of Delaware, USA, will apply, excluding its conflict of laws rules.
The parties will attempt in good faith to resolve any dispute arising out of or relating to these Terms through negotiations between senior executives of the parties. If the dispute is not resolved within thirty (30) days of initiation of such negotiations, either party may pursue any remedy available to it at law or in equity, subject to any mandatory arbitration or venue provisions set forth in the applicable Service Order or local law.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. You may not assign or transfer the Agreement, in whole or in part, without our prior written consent, and any attempted assignment in violation of this restriction will be void. We may assign the Agreement without your consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. No waiver of any provision of these Terms will be effective unless in writing and signed by the waiving party. No failure or delay in exercising any right will constitute a waiver of such right.
Email: [email protected]
Website: https://www.tradescoachingmavens.com
If you have any questions about these Terms or the Service, please contact ReputationShield at:
Last Updated: January 13, 2026